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Unbabel Announces Strategic Research to Improve Multilingual Conversational Chat and Advance Customer Service with AI

SAN FRANCISCO & LISBON, Portugal–(BUSINESS WIRE)–Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, announced today that the company’s AI research team is partnering with Carnegie Mellon University, INESC-ID, and Instituto de Telecomunicações to dramatically improve multilingual conversational chat. The MAIA: Multilingual AI Agent Assistants large scale research project will augment customer service agents with AI, making it more efficient for enterprises to deliver chat in 30 languages and improve customer satisfaction through human empathy.

OutSystems Launches Research Projects with Carnegie Mellon and Several Universities Aimed at Revolutionizing App Development

LISBON, Portugal–(BUSINESS WIRE)–OutSystems, provider of the number one low-code application development platform, today announced that the Portuguese government has agreed to co-finance €5.1 million through the Portugal 2020 economic development program for a pair of innovative research and development programs led by OutSystems. The DEV4ALL and GOLEM projects, done in partnership with Carnegie Mellon and several universities and research institutions, aim to accelerate disruptive innovation in the low-code development industry and make app development more accessible to non-technical people, also known as citizen developers.