Martins A., Graça J., Dimas P., Moniz H., Neubig G.

Proceedings of the 22nd Annual Conference of the European Association for Machine Translation


This paper presents the Multilingual Artificial Intelligence Agent Assistant (MAIA), a project led by Unbabel with the collaboration of CMU, INESC-ID and IT Lisbon. MAIA will employ cutting-edge machine learning and natural language processing technologies to build multilingual AI agent assistants, eliminating language barriers. MAIA’s translation layer will empower human agents to provide customer support in real-time, in any language, with human quality.